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zeCustomer is our web based Customer Relationship Management package to help your
business develop profitable customer relationships by increasing sales and marketing
performance and maximizing customer satisfaction and loyalty. It's about understanding,
anticipating and responding to customers' needs. Send email and SMS campaigns as
well as use your customer's information to improve your quality of service.
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Features
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zeCustomer
is a web based tool meaning that no installations are required on the user PC.
The user will only need a web browser for accessing the administration portal.
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It is an optimized and secure tool that provides fast and reliable management of
content.
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It uses tree menus driven for easy access. During the
design phase of zeCustomer our
developers’ team had in mind that users with limited technical knowledge will be
using the tool. Therefore zeCustomer
is very simple to be used with tree driven menu following the design of common
used applications.
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It can be installed either remotely or locally satisfying your requirements as
needed.
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The application is developed in a modular way giving the chance for features
expandability in order to cover any user needs. Some of the modules currently
available are contacts, marketing campaigns, opportunities, contracts and
support desk.
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Create and send personalized emails, SMS or faxes.
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Multilingual support provides the flexibility for adding and manipulating text
in a number of languages.
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High security controls both at IP and user levels. The application can check the
source IP of the user PC and if valid then user will receive the login console.
Access will be granted if the credentials entered by the user are verified by
the system.
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Users management is another important feature as users are entered into groups
and based on certain permissions, users will be able to take actions as needed.
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Logging of user, date and time on creation and update gives the administrator
the opportunity to audit the actions taken.
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A number of reports can provide valuable information to the administrator.
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Full integration with zeContent our
Content Management System which enables your company to manage your digital
content from the Web.
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Full integration with zeCommerce our
eCommerce System which enables your
company to manage your products and services from the Web.
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Integration with other web based applications using XML frees your hands for
endless customization capabilities.
For further information on zeCustomer package or for arranging
an appointment with our specialists please call at +357 22028128 or send an email
at info@zebrac.com.